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Very slow nbn fttc

Level 2
I am having Very Slow internet since yesterday
Address: 9a broadford st Bexle NSW.
Account number : 3882361.
The speed test: download 0.07- 0.11mbps upload 0.10mbps
I am using lan cable to test it. Wi-Fi is the same.
Test website:
Both NBN device and TPG modem seem fine with all good LEDs
I have tried to have a chat with some one. He recommended me to change the channels of Wi-Fi. I did but no help.
Level 2

It seems nobody cares. And I have tried to have a chat with somebody who didn't want to chat with me.