help

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Level 1d

I follow the you Tube video to setup NBN

But can not connection

Can you help me

1 REPLY 1
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Moderator

Hi @philip815

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help

 

In your case, your NBN FTTC service is still not activated. You'll receive and email or SMS notification once it is active.

 

BasilDV