internet not working

[may9773]

Hello, my home network is unavailable for these two days. The dsl on the router is on, but the internet light is off. What is the problem? Is the router broken?

[Shane]

Hi @may9773 ,

Thanks for raisiing this to us. If the internet light is off it indicates that the modem/router's configuration is not correct you may need to re-configure the TPG username and password.

Here is an article that you may find helpful.

Troubleshooting no internet connection 

Regards,

---

@may9773 wrote:
Hello, my home network is unavailable for these two days. The dsl on the router is on, but the internet light is off. What is the problem? Is the router broken?

---