Hi @kcrichton2 ,
Thanks for raising this to us. Send us your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll raise this to our Account Specialists Team for handling and investigation.
I have just had my internet installed at a new address after moving. When this happened, they charged me for a new modem. Whilst moving I found my old NMN modem that was only used for 6 months and still works. I was wondering if there is a chance I could return the new one and have a refund? Thank you.