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internet not working

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Level 1b
Hello, my home network is unavailable for these two days. The dsl on the router is on, but the internet light is off. What is the problem? Is the router broken?
1 REPLY 1
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Moderator

Hi @may9773 ,

 

Thanks for raisiing this to us. If the internet light is off it indicates that the modem/router's configuration is not correct you may need to re-configure the TPG username and password.

 

Here is an article that you may find helpful.

 

Troubleshooting no internet connection 

 

Regards,

 


@may9773 wrote:
Hello, my home network is unavailable for these two days. The dsl on the router is on, but the internet light is off. What is the problem? Is the router broken?