Extra Modem

[kcrichton2]

I have just had my internet installed at a new address after moving. When this happened, they charged me for a new modem. Whilst moving I found my old NMN modem that was only used for 6 months and still works. I was wondering if there is a chance I could return the new one and have a refund? Thank you.

[Anonymous]

Hi @kcrichton2 ,

Thanks for raising this to us. Send us your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll raise this to our Account Specialists Team for handling and investigation.

How do I private message (PM) in the community 

Regards,

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@kcrichton2 wrote:
I have just had my internet installed at a new address after moving. When this happened, they charged me for a new modem. Whilst moving I found my old NMN modem that was only used for 6 months and still works. I was wondering if there is a chance I could return the new one and have a refund? Thank you.

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