Welcome to TPG Community!
We'd like to help get to the bottom of this issue and check what can be done to fast track the resolution.
We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
Welcome to the Community!
For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting, https://www.tpg.com.au/support/problems_connect_internet.php
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.