missing NCD

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Level 3

I modem delivery yesterday did not have a Network Connection Device. On my live chat last night, I was informed that TPG would sent a NCD to me free of charge. I want to confirm if the order has been placed and the NCD is being delivered. I need it as I don't have internet.

3 REPLIES 3
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Moderator

Hi

 

I have looked up your details and I can confirm that a NCD is in the process of being shipped to you by TPG.

I will escalate this for you.

 

Regards,

Peter

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Level 3
I got a call last night regarding the missing NCD and the operator said they would get this sent out. I still haven’t received a dispatch order so don’t know if it’s on the way. I signed up on Tuesday 7 April and still don’t have functioning internet.
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Level 3
Peter, I still don’t know if this has been dispatched. Escalation has given me no clear response