Hi support team! I hope you guys can help me 😊 I've had no internet at home at all since 14/2/2020, I just want FTTC or my ADSL back until the NBN is ready. Some background, I am supposed to be on NBN FTTC, I pre-ordered with TPG a few months ago, and was finally supposed to be connected on 14/2/2020, the tech came, and my adsl was disconnected, but the nbn never connected. Since then I had another tech come (24/2/2020), and have made multiple calls to TPG to find out what is going on only to be told "it's been escalated, someone will contact you" I also have very bad phone reception in my apartment so I can't even hotspot and use mobile data. Please help!
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Hi, Over the past 2 weeks my ADSL2+ speed has dropped to an unacceptable level that is now causing severe latency issues with online gaming and general internet usage. Prior to this I was getting 13 Mbps and now I am getting below 4 Mbps down and barely 0.4Mbps up. I am connected via ethernet cable and have run through various power cycling tests, reset my modem configuration and disconnected all devices apart from the main PC and nothing has improved. Below is a speed test of my current connection. Speed Test 1: http://tpg.speedtestcustom.com/result/27a5d370-a6f8-11e9-9608-8326b25eb005 Speed test 2: http://tpg.speedtestcustom.com/result/56c96450-a6f8-11e9-ba94-d9d597b2eda9 Can I please have someone investigate. Kinda regards, Ian
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