Thank you for responding. I have received a call from the provisioning manager, but still no resolve unfortunately. I truly hope we are not currently being billed as we have not had internet in this house. We have actually been losing money while waiting for s solution as we've used all our phone data and had to upgrade our phone plans. I was able to work from home during school holidays, but without internet I had to go to the office. Hopefully, we get internet soon😔. ... View more