TPG Community

rdm2019mdr · ‎23-07-2019

I've been asked for further evidence of my address. I've emailed a copy of my lease agreement to nbnfaults@tpg.com.au. Would it be possible to get an ETA on a solution for this issue?

rdm2019mdr · ‎19-07-2019

Thanks, I've gotten the pictures required and emailed them. My case has been raised with NBNco. After contacting my real estate agent, it turns out that the addressing issue I referred to earlier may be the cause after all. I bet my NBN box serial number matches the other unit of my address. Is there any way to check this? Instead of A in my address we could try B? My real estate agent is contacting the local council on monday to confirm if this is the case anyway. Thanks again Basil.

rdm2019mdr · ‎18-07-2019

It has been confirmed that the number of my NBN box doesn't match. I've been asked to take a photo of the serial number and the delivery address from the delivery of my modem. I am having great difficulty getting my phone to focus on the small serial number on the NBN box as it is inside a mounting box which obscures the label. Is it possible for me to supply the number directly to you here? I've asked on the phone a couple of times the following question but it's possible I'm not framing it correctly: As my house is part of a duplex (ie there is an A and B part to the same street number address) I'm wondering if the nbn box numbers have been mistakenly switched somehow on the system. Is there a way to check if the other unit attached to this address has the number that should be showing up as my nbn box? Thanks.

rdm2019mdr · ‎17-07-2019

Hi there, I have the issue where my UNI-D1 port won't activate. ie no light on UNI-D1 port, which is the port I was told to connect to. (Should I try other ports?) Optical light is green. Modem is one supplied by TPG. I've called support and am awaiting an update. However, after doing some reading here it seems that a possible cause is that the serial number of my nbn box doesn't match. At one point during my call I was told to reset the nbn box, this resulted in a short-lived orange light on the UNI-D1 port and also the globe LED on the modem. This only lasted a short time however and that was where we left my support call. I am wondering if this has anything to do with the fact I live in a duplex, could it be that the address is registering incorrectly for some reason? I was wondering if I could get a rough estimate of how long this issue usually takes to rectify.

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Re: UNI-D 1 port not active

Re: UNI-D 1 port not active

Re: UNI-D 1 port not active

UNI-D 1 port not active