We have just migrated from our ADSL2+ to NBN plan because we were notified that ADSL2+ service would be cut off by November and we had the NBN connection box installed on Wednesday 17/07/2019. On that day itself, we had our connection dropped thrice. Afterwards we continued to have several dropouts lasting approximately 5 to 10 minutes, after which connection would resume. This affects all our devices regardless of whether it was connected by 2.4 GHz, 5 GHz or by an ethernet cable. These drops happened throughout the day, for example on the following day 18/07/19, dropouts were observed around 0830hr, 1145hr, 1315hr, 1730hr and 1800hr. During these dropouts, we observed that the “Internet” light on the TP-Link VR1600v modem would go out, and the “Online”, “Downstream” and “Upstream” lights on the NBN connection box also went out. It would rectify itself whether we restart the modem/connection box or left it alone, and connection would resume in 5 to 10 minutes. Please advise us what can be done to rectify this situation. Thank you.
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