Hi Jezzasim,   Welcome to TPG Community!   We apologise if you are having issues with the service.   We tried to lookup your account using your community details to no avail.   Could you please PM us your customer ID or username and address so we can take a look at your account and confirm your connection?   To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community ... View more