Hi Guys, We recently upgraded our package to your $89 Unlimited package to increase our speeds and somehow our internet is now slower then before. We’re getting DL Speeds of 8.7 to 5.2 and Upload speeds between 3 to 5.1. As you can imagine these are crazy low figures and we can’t even stream a video to watch. Can you please look into our issues? Our internet was fine before switching to NBN, now we have nothing but trouble. Please Note; we are using the modem you provided. Could this be the issue? Thanks.
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Hi There, We just moved over to the NBN and have set up using the modem provided by TPG (p-link VR1600v Ver: 2.0). The internet is working fine, however the devices in our house have sudden started having issues. Both our Chromecasts are now unable to connect to the internet (saying there is no Wifi Connection) and our Apple devices are unable to acces the App store (3 mobile phones and several ipads), these phones and devices have no issues once switching to mobile data from Wifi, and have all be reset-rebooted with the same result. I have sent an email to to your helpdesk and they have replied with a very unhelpful link to an apple community forum, as if it is the devies at fault not the modem? I was wondering if this could be a simple setting or upgrade to the modem that is needed to get all the devices working again. As you can imagine we are very upset that we can no long stream to our TV's and access our App stores. Looking forward to hearing from you.
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