Both our home phone and internet service were cutoff yesterday without notice at 2pm Adelaide time. We are still without both as we speak. We contacted customer support who couldn’t get in touch with an engineer for us. We were then messaged later advising that a Telstra engineer would look at the issue by the 28th December!!! That’s 1 week from when the problem occurred, potentially leaving us without these services for 1 week. I feel that this is unacceptable and would like for someone to look at this ASAP as it was an unplanned interruption to our services. I would also request you please advise what the process is to claim compensation or credit for this unplanned interruption to our service? ... View more