I am here to share the worst customer service experience that I came across with TPG. I am in a lock in contract for NBN but moving to a new house where only ADSL2 is available. Now I got a call from TPG and they asked me to pay 1 month fees+ installation fees again+ new router charges because NBN router is not compatible. Completely a bull**, it is not my fault if the NBN is not available on my new place. I was expecting them not to charge me for setup and a new device or to terminate my contract with no extra charges because it’s TPG who cannot provide me the services that I signed up for. Moreover, when I asked the customer representative to escalate my issue and pass it over to her supervisor. She said someone will call you and disconnected. It’s been more than 24 hours and no response has been received from TPG. Completely a waste of time and money. They care about money more than their customers.
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