Hi @Arwyn ,   For new services, we recommend customers to check first if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   If the issue is particular with the home phone, these articles may also help : Troubleshooting Problems with TPG Home Phone Calls Troubleshooting No Dial Tone - TPG Home Phone/Voice Service Please note that if you opted to port your home phone number to TPG, the phone number porting normally takes 1-5 working days to be completed.   We have received your query via Twitter and we can see that the issue has been raised to our Technical Team who was able to confirm that the issue has been resolved.   Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you. ... View more

Hi @Arwyn    We understand that it's unfortunate that you have to wait further to get NBN Service. However, Telco. such as us have no control over the serviceability of an area for NBN.    At the moment, our Network Engineers have arrange a Tech visit to attend to your ADSL service issue.   ... View more