I am still waiting for the internet connection. Your so called stupid provisioning team has kept me on hold from last 15 mins I bet those good for nothing ppl have nothing to say. The other day a case officer told me he will call and update me about the progress but as usually your customers service is so pathetic that they dont call. What is the role of the case officer i dont understand in ur organisation if they cant update a customer who is waiting from 2 months. Do u guys have any kind of work ethics or morals ? Additionally if your customer service job requires just saying we are assigning a case office and we dont have any updates as NBN has it i can forward u some resume of needy ppl. ... View more

So can you start ADSL network at my place till the time NBN work is completed? Obviously 18 months are there correct ? ... View more

And keep your apology to yourself. When compensation process starts I want to see what you compensate for. Does the increased stress levels, increased phone bills, leaves wasted on Technicians to visit premises included ? And for god sake stop sending the below attached mails. I dont care about your ranks so you can keep it to yourself.  ... View more

They said they will contact me and tell me the exact date but as of now I have not heard anything from anyone. I just have a simple query who is at Fault if the NBN has connect the lines to a wrong house. All I got from you guys is a email after that call stating the work is complex and you will require additional time to figure it out. So does it takes 1 month for you guys to figure whether the process is going to be complicated ? I am not making stories please find the attached email copy. And if that is the case please ask your organization to stop creating 18 months contracts because it going to close soon. And dont you guys have a alternate plan of providing ADSL connection and atleast I can have my internet working and then keep carrying out your complicated work of connecting a line for literally 50m. My house is literally 50 meters from the connection. I can share the photos I bet you wont ask. And for god sake dont appoint case officers because atleast 4 have already been appointed. ... View more

Additionally I am here to get my internet working and not for stupid ranks. What I am suppose to do with this stupid rank? ... View more

And when you people are asked to provide information in writing you guys do not have any concrete answers. Following is the attached email from your team. And Congragulations to me because I have worked in TPG for a day as I almost completed my 8hrs on customer service (unpaid obviously). For anything else please contact NBN we are here to provide internet service is the standard answer. From which I conclude you are here only to collect payments.     ... View more

And your case officers are of no use they dont have updates and they dont know the process as well. All they say is contact NBN. Additionally, I have spent another 5 hours on your stupid customer number for which agian guess what I am not getting paid. ... View more

It not be installed as of now and no surprise its 14/08/2019. You never forget to direct debit the charges then how is this delay from your side. The NBN technician came and said the internet provider did not correctly specify a place and they have installed the board at the wrong place and I will have to call them again to do the job. I had to take a leave for it and you good for nothing people cannot do anything. Do you think we should keep on taking leaves for your mistakes. There is no communication between you and NBN and because of that the customers are suffering. Everytime I call there is just one thing your people say and that is we are escalating the tickets. Even after raising the incident I did not got a early date and you guys are just puppets in the hands of NBN. Can you please call me at 416378674 instead of replying here. Sorry please reply here as well because the community should know how pathetic, bad and disgusting your service is. And on top of that you keep the stupid contracts because of which we can move to other providers. ... View more