Welcome to the Community!
Using your community details, I was able to check your account and the status of your connection. It appears that the modem is already showing that it's configured and connected to our server for almost an hour. My apologies if there was a delay with the automatic configuration. Nonetheless, your service should be working at this point. Let me know if you're still struggling to go online or if you have other concerns that we need to look into.
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