Don't bother. You took 5 days to even get back to me after 3 phone calls and the most recent text on the 8th of September said "TPG: Your email service should be up and running" and once again my answer was: No, it's not. It's apparent that either your customer service staff can't comprehend my problem or your technical staff are incapable of resolving my problem. Therefore I took my business elsewhere. Bye. ... View more

I have called you guys THREE times and everytime all I get is a "sorry I'll have to escalate your issue" and then 24 hours later I get a text message saying "everything is fine". It's quite clear you're either unwilling or unable to investigate further. Last I checked this morning, TLS encryption is still not working with your provided POP3 email settings. It doesn't work on Outlook 2016, Thunderbird 68 or Samsung Email (Galaxy S7 Android 8). It's been what, a week since these issues started arising? Not to mention 4 straight days of total downtime. I've since moved my entire email account away from the provided TPG as this debacle has demonstrated that you're unreliable. And this has also spurred me into investigating other ISPs as a result. ... View more

And yet you just sent me a text message saying "your service appears to be working normally". And my emails are still not TLS encrypted. So which one is it? ... View more

Sorry to dig up an older thread but I've just encountered the same problem myself. Is this going to be actioned? having to call up customer service to change our passwords is terribly innefficient... not to mention a hazardous way of changing a password... ... View more