Hi ShaneA, I'm facing the same problem. I have contacted Huawei, as you suggested and Huawei has advised I need the password for the "root" user to be able to change the ACL configuration for FTP from LAN to WAN under the Network Security of the modem. They have advised that as the modem has been sold by TPG you are responsible to provide the password for the "root" user. Thanks, Roberto.  ... View more