My parents have had this same issue, and because of this TPG have made there account unfinacial and cut off all services. Even though TPG admitted over the phone (Having to use a private mobile) that the processing issue was their fault.  They were happy to reconnect it ...... if my parents paid an addition payment via a credit card, and then wait 4 business days. They've just lost customers, becuase their customer service team arn't willing to help one bit, or understand anything from a customers view point ... View more