Thanks for raising this to us. You can use the modem/router but you need to reconfigure the modem's connection using their TPG log-in account, please understand that TPG-NBN service can only be used on provisioned address and cannot be used to a different service address.
I am a TPG NBN FTTB customer and am going to be temporarily (for a few weeks) moving in with someone who is also a TPG NBN FTTB customer. They are however only on the 50mb\s plan while I am on the 100mb\s plan.
My residence will be without power and uninhabited during this time, while I know suspension is an option I would prefer to use the service rather than suspend it if I can. Is there any way I can connect up my modem instead of theirs, or or log in to their modem with my account details to allow us to make use of my plan instead of theirs while I am living there?
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Hello 6727296, Thank you for your message and for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information: • Username • Full Name • Full Address • D.O.B. • Telephone No. I will reply ASAP on receipt of the above.
In the meantime you may want to watch this link, it may help:
https://community.tpg.com.au/t5/Home-Phone-Voice/Call-Diversion/td-p/1851 Regards PeterW How To Private Message within the TPG Community: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45 My TPG app for IOS and Android - https://www.tpg.com.au/download
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