I've been having connectivity issue with the LAN ports on the TPG provided Archer VR1600v router. The LAN connection LED goes off and come back online after a while. Have tried moving to different port on the router same issue. I have tried different cable as well. Who looks after the warranty service for this device? TPG or TPLINK? How long is the warranty for this device?     ... View more

Hi,   After having ongoing connection with my NBN service which lasted for over a month. Communication during the issue was good, I was promised that a billing adjustment will be reviewed once the issue is resolved. My ticket has now been closed with no billing adjustment. I have to raised a new ticket requesting for a billing adjusment, and been calling back to the service desk many times. Every time when i call back I was promised to be called back from the engineering team. It now has been more than 2 weeks, no one have called me back. TPG can you help me out here? This is very poor customer service !!!!   Regards,   vot ... View more