My email address is lynneee96@gmail.com. Forgot to tell you. LOL ... View more

Hi,   Sorry for my late reply.    There's always some issue with Internet connection. The latest connection failure happened in December last year, and one month after your colleagues helped me fix it, there is no Internet connection again.    As mentioned in last query, I'm moving out of the unit, so I'd like to cancel my account. My name is Beibei Huang, CID is 21074721, and 0452169679 is my phone number.  But I'm in China now so I'd prefer email instead of phone call if you need to contact me.   Kind regards, Beibei ... View more

Hi there, I got the key of the room and finally got access to physically see the modem. I've reset the modem and I can connect to the Internet now. Thank you so much for your support. Kind regards, Kerena ... View more

Sorry for the late reply. The reason why I didn't respond your note is that I cannot actually touch or even see the modem cause it's been locked in another room which I can't get in, so the advises you gave to me （restart or reset the modem) were not applicable. So is there any other ways to figure this out? ... View more