Hi @canghoonc78, we apologise for what happened and we'd like to help check what can be done to turn this experience around.   We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @canghoonc78,   We've seen that you have been in touch with one of our Engineers and provided the current case progress. Based on the latest log we need to arrange another appointment for the NBN technician check the MDF but they will require an access to it. Further updates will be provided by our Engineers.   Let us know should you require further assistance.   Cheers! ... View more