Hi Mc_Gerald, Thanks for you response. I called again today for a quick update and I wasn't able to get a full understanding of the issue other than something to do with the copper wiring and an escalation process to change my current connection?  Are you kindly able to detail exactly what the engineering team have found and what the proposed solution is please? Purpose being that if another technician needs to be called to my premise to get this fixed I will need to organise yet another day off work to make myself available for the appointment.   Cheers, ... View more

Hi, I've had my 3rd technician visit today and although the speed was fixed for an hour it reverted back to download speeds of 0.5mpbs later.   I've escalated the ticket #8124444 with the helpdesk again, can someone kindly advise if there is an update please as it's close to 3 weeks now without useable internet.   Thanks, ... View more

Hi Odonoghue, Great to hear things are working for you again. I'm pretty much in the EXACT same scenario as you (I envy 4mbps!). Got an SMS saying a Field Technician will be booked. Did you find out what happened with your line? You had 2 technicians called out?   ... View more

Thanks RiezIM, Details sent via PM. I've done the usual reboot of the hardware and checked filters arpund the house as well but nothing seems to work. I can't even stream youtube without heavy buffering atm. This happened right after the really hot day so not sure if external issues affecting things like the exchange might have played a factor. Any assistance would be greatly appreciated. ... View more