Hi funny that someone makes a statement like it was fixed yesterday at 20:00 (21/9) and yet I had an email from customer service saying the outage only lasted 2 hours. I suggested he either winds his watch or puts a new battery in it because it was not an outage of 2 hours. ... View more

Well I am confused yet another outage and I can't even find it mentioned here. It's great it goes out on 20/09/19 and I get a text it's working now ring if you have a problem. WHY do we have to tell you your system is down again. WHY can't you fix it so it stays up. I have take to TV Media not social media. I personally have advised both major networks channel 7 and 9. I have requested they follow this up as the email service and customer service is appalling. I am looking at drafting a letter to the ombudsmen as TPG are taking money for a service they are not supplying. Other than a very poor apology and no guarantee that it won t happen again, no reimbursement, nothing else has happened. I have also considered if there is a case to be answered to consumer affairs/fair trading as, as mentioned money is being accepted by TPG and it is only offering a poor service. ... View more

Hi thanks for your help yes I was able to log in using my smartphone but not sure why laptop wouldn't do it. All fixed thank you. ... View more

Hi I am having the same trouble logging into my new TP LINK C1200.  I received it today and spent over 30 min waiting to be answered, then i was on the phone with tech support for another 40min where he got me to reset the router first time hold in reset for 10sec but still wouldnt login so held in reset for 30sec. Same result when i login in to 192.168.1.1 or the address which takes you to the same place you are presented with a login screen using the default login details both supplied to me by your tech support and on the botton of the modem admin admin then press login the green login goes grey then goes back to green. I tried putting in . for user and . for password then pressed login it should obviously fail but once again the green login button went grey then back to green. It gives the impression its not even going into the router. Your tech support guy had me reset again and try through both WiFi and direct but no change. My internet connection is now up but i cant login in to change my WiFi password or anything else. Its like the router is locked out. I have tried windows 10 browser, chrome and firefox. I have cleared my cache data and have turned off my virus checker. ????? ... View more