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About jovialnz

since ‎10-01-2018
‎12-12-2018
jovialnz
Level 3

cancellation of my NBN service

by Level 3 in Broadband Internet
‎11-12-2018 01:06 PM
‎11-12-2018 01:06 PM
I wish to cancel my current FTTN NBN and Voip service. Please advise the procedure for doing this ... View more

Re: VOIP not working

by Level 3 in Home Phone/Voice
‎23-02-2018 06:19 PM
‎23-02-2018 06:19 PM
  @Shanewrote: Thanks for the details @jovialnz. I will arrange one of our Technicians to call you for further assistance. Expect a call within 1-2hrs from now.   Cheers! Thanks @Shane, still waiting for a tech to call.   ... View more

Re: VOIP not working

by Level 3 in Home Phone/Voice
‎23-02-2018 01:45 PM
‎23-02-2018 01:45 PM
PM Sent ... View more

Re: VOIP not working

by Level 3 in Home Phone/Voice
‎23-02-2018 10:06 AM
‎23-02-2018 10:06 AM
This happened again this morning with the VOIP connection down requireing a reboot of the router to reinstate the line.  This time the VOIP light on the router was a solid green showinf no issue with the router. Incidentally this has only been an issue since I changed my plan to the FTTN NBN50 plan with 64: NBN Digital Voice OZ Talk add on.   ... View more

Re: VOIP not working

by Level 3 in Home Phone/Voice
‎19-02-2018 01:21 PM
‎19-02-2018 01:21 PM
But how could it be congestion if we have not been using the phone? It was like the previous call wasn't correctly terminated, is this a regular occurance with voip? I shouldn't have to be checking the modem after every phone call. ... View more

VOIP not working

by Level 3 in Home Phone/Voice
‎19-02-2018 12:23 PM
‎19-02-2018 12:23 PM
I have just noticed an issue with my VOIP on my FTTN connection. The voip light on the modem was flashing green, I had no dial tone and when I tried to call my number there was no ringing tone just a recorded response saying the number was not available due to congestion with error code OCA0142 Power cycling the router fixed the issue but I would like to understand what would cause this to happen. ... View more

Re: Replacement FTTN Voip Modem

by Level 3 in Modems and Devices
‎12-01-2018 01:25 PM
‎12-01-2018 01:25 PM
What is the status of my request for compensation for being without a service for 16 days? ... View more

Re: Replacement FTTN Voip Modem

by Level 3 in Modems and Devices
‎11-01-2018 04:47 PM
1 Like
‎11-01-2018 04:47 PM
1 Like
Hi RiezIM,   The moden was delivered this afternoon and my service has been re-established.    Thank you ... View more

Re: Will any FTTN modem work on the TPG network?

by Level 3 in Modems and Devices
‎10-01-2018 04:02 PM
‎10-01-2018 04:02 PM
From my understanding any VDSL modem will work for data but only TPG supplied modems will work with their VOIP service. ... View more

Replacement FTTN Voip Modem

by Level 3 in Modems and Devices
‎10-01-2018 03:01 PM
‎10-01-2018 03:01 PM
I had one of your techs visit my home yesterday and diagnosed a faulty modem which he took away. As he had no replacements modems available can you please confirm a new modem has been sent and its ETA.  I have been without internet or voip since Christmas day. Ticket #8110120 ... View more
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