From last week. Tried factory reset and still happens. By the way 5G wifi is not stable as before as well. ... View more

Last week when the internet dropped, lights all look normal. Tried a reboot through router admin portal it didn't work at first time. I had to cut the power restarted then it worked.   The same happened today again.   if you could arrange a new router to me that would be great. I'm happy to be with TPG for a 6 months fixed contract if that's the cost to get a new router.     thanks  Jerry ... View more

Thanks @Riezl for your prompt support! ... View more

Hi @Riezl , any updates?   Thanks Jerry ... View more

I just replied your PM please proceed with new modem replacement.   Thanks very much for your help! ... View more

Hi Riezi,   Normally just vedio streaming on TV box. But sometimes I refersh the instram on my phone it's lagging a lot... I can imagin how bad it is if playing online games. So i think mybe the CPU or RAM of current modem cannot handle this much data turnover. So we need a better modem to handle it better.. that's all.   So do you think I can get a vr1600 modem replacement for free? Or if I can sign up for an addtional lock-in contract?  ... View more

Thanks Riezi for the quick respond.    When only 1 device connecting to medem. the speed is very good. around 45 download/ 16 upload. But not handling well when mutiple devices online at the same time.   And recently I noticed the internet will diconnect and reconnect in a few days period. The most recent it was diconnected after 7 days. But it will reconnect in a few minutes.     ... View more

Thanks Riezi. 5Ghz issue is gone but I found when I connect all my devices to the modem/router. Some devices are going to having huge lags, high pings. Everyone has 2, 3 or more devices nowadays. Plus TV, TV box etc.   I just upgraded to NBN50 last month and I think maybe it's time to upgrade my modem as well, the old one is 3 years old.   So am I avialaible to get a VR1600? I'm ok to lock into contract again. ... View more

Hi there, I’ve been using HG659 for the past 3years, can I upgrade to the new tplink vr1600v? How should I do? Do I need to sign off an additional 12 months contract? Thanks Jerry ... View more

Hi there, would you please update my firmware as well? I can’t choose channel on 5ghz maybe that’s because firmware out of date. Thanks Jerry ... View more