Hi Shane The phone line seems ok. Thanks for testing. Im not checking it all the time but will monitor. Feels unfair that the port out fee is charged especially since we are not made aware of it when signing up and a hidden cost which can only be found in the fine print which is not read out but asked to agree to when we are setting up the account. Generally customer service from TPG always eager and persuasive about keeping us on or signing up with TPG and you should disclose what the charges are for leaving the service. Please advise what fee TPG will charge for cancellation of NBN/phone service? My account is under no contract. It will be good to know this. Thanks.
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Id like to end my mobile service with TPG effective immediately and giving notice before my current billing cycle. Account No xxxxxxx
Please note the $11 porting fee was never disclosed when I signed up with TPG as a customer a few years ago and as a current TPG customer of landline plus internet broadband previously and now NBN for more than 5 years, I request that this fee be waived as you have done for other TPG customers on this forum.
This last week, we have been having disruptions on our phone landline and could not make calls. The disruptions did not all all the time but sporadic. Can you please check the line?
Would appreciate if moderator can confirm. Thanks
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