I have been paying for super fast for 25 months now and getting no where near the advertised speeds. And they had the audacity to disconnect me once as I was late paying by 4 days! They had actually disconnected my service. Anytime I complained about the speed they would disagree with the results I was getting on speed test sites and tell me I should be connecting directly to the NBN box if I wanted better speeds. Which is why they supply a wifi modem??? This is a massive rip off enabled by the toothless ACCC. And a massive waste of our taxes. I have asked TPG twice and get a robot answer, "you will be notified in writing by blah blah blah" I want to know how much my refund will be, how they work it out and when it will be back in my account. There will be no CREDIT, I want CASH. Some have suggested the refund will be the difference between fast and super fast, so $40 per month. That is fine by me. And yes, I have considered in the past to drop down in speed but my concern was I would get even worse speeds. So going forward TPG, what will I be paying and what speeds will I get? I will not continue to pay $110 per month for super fast to get speeds obtained on the fast package.
... View more