Hi, We’ve recently moved into a townhouse where the past two tenants have both used NBN. We received confirmation today that our internet was available at our new address and have attempted to connect through the phone socket in the wall which did not work. We have the NBN utility box outside, but there is no connection box inside or any indication that there ever has been. The previous tenant has said they used the NBN without this connection box - a technician simply flipped some switch in the utility box and it worked through the phone socket. What do we do? Our account number is 579388. Thank you.
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