Welcome to the community!
Thanks for raising this to us. What troubleshooting have you done so far? Please send me your account details (Username/Customer ID together with the address on file).
In case you need a reference: How do I private message (PM) in the community.
In the event that you experience dropouts on wireless devices this could be caused by Wireless Interference.
Please see articles related to Wireless Issues see links below.
Easy Steps to Improve Wi-Fi Connection In Your Home.
Wireless Channel on your modem - what is it and why should I change it?
... View more