I have had nbn newly installed in the last week and within 2 days was having continual dropouts. TPG sent out an NBN tech who thought at first it was a faulty modem. The modem is brand new from TPG. It was unsealed by the original tech who first set up the NBN connection. The 2nd tech who came to see what was causing the dropouts disconnected our 2nd phone point and everything seemed ok after that. Within 24 hrs dropouts were happening sporadically again but didn't last for long until this evening when we have had nonstop dropouts for almost 90mins straight. i tried phoning TPG's tech supprt at 8.40 only to be told by a recorded message to phone back between work hours although according to this recorded message they didn't close till 9PM. Not impressed with the service that I'm paying for and I've been with TPG as a dedicated customer for almost a decade now.
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