Thanks, Will, it's all sorted now. Bloody idiot me didn't have the phone connected to the correct port *blush*! ... View more

Hi Will   I had to manually configure the modem settings, as I otherwise had no internet connection on my PC. Sending you a PM, too Ray     ... View more

@Will wrote: Hi @raytheron    Welcome to the Community!   An email was sent to you today, which provides your new phone number.   I understand though that the phone doesn't seem to be working for both Incoming and Outgoing currently. We tried to troubleshoot the issue remotely, but didn't work out. We'll need your assistance in performing a reset on the modem. This will allow the modem to reconfigure and download the settings it require for the homephone to work.   Let us know how it goes.   Regards, Hi Will   I reset the modem, but the line still doesn't work. ... View more