Yes I can confirm refund has been credited into my account. Finally, after Numerous phone calls and emails. ... View more

What’s the progress of my refund, still waiting for Aira to keep me updated. ... View more

Yes I had a missed call form TPG. I got an email advising of unexpected issues with my refund, I only got a reply after I contacted TPG this morning advising that my refund is overdue. Now my case manager is waiting for finance team . When is someone from TPG going to take responsibility for this . I’ve been told lies on numerous occasions from TPG, from Rui, Jimmy, Arthur, Casey and now Aisa the list goes on . you should be ashamed of your lies and deception as you drag this on, it’s a reflection on TPG on how inept you are. I’m sure you’ve had no problem in the last five days to debit from customers account and of course you’ve encountered an issue when it was the other way. Mr monitor I’m sure you’ll pass this on to case Manager, Aisa, who of course is going to pass this on to the finance team, who in turn going to convey something back to My case manager and it goes on and on and in all that time I’m still waiting for my money to be refunded. I can’t believe this kind of thing is happening in Australia. I’m sick of this I want to know when I’m going to be paid my money which you took out of my account. ... View more

Last conversation with your account team on 25 October advised that a refund of $599.89 is already in progress and direct debit usually takes 3 to 5 days. I’m still awaiting for my refund as at 01 November. I would like to be contacted by accounts team to confirm transaction details urgently. . Still waiting for a resolution, thought the nightmare would be over by now. Regards Patrick ... View more

Hi , I was advised by your accounts manager yesterday test she’ll be allying me today. Im still waiting for a call. Hopefully we have a resolution today, it’s not the usual I’ll call you tomorrow with progress. It’s getting ridiculous now. ... View more

Hi just to let you know if the progress. No progress, I’m still patiently waiting for call schedule for today. ... View more

Hi, yes that’s correct. I was advised that I’ll be contacted tomorrow. Regards, Patrick ... View more

Still waiting for a call. ... View more

Hi Ahra, thank you I look forward to hearing from TPG today. Regards Patrick ... View more

Hi Ahra, Only part of the problem has been solved. I would like to thank you very much for contacting me yesterday. Modem was received this morning and is now connected. I was very Grateful the service provided by Julie in helping me install to the internet. However, I still have an issue with the refund . I was told last week that a request was with the appropriate team to process a refund of approx $609, as TPG had created 2 accounts and debited my bank account accordingly. I was informed this morning by Casey that I’m only receiving 50% of the amount owing to me “as I should have known that I created 2 accounts”. I’ll try to clarify how 2 accounts was created incorrectly by TPG: i contacted TPG to join an NBN plan, the operator told me that he’ll send me a form to fill out bank account details and also a label to return an ADSL model . As I I was not contacted by the agent, I made another call to TPG. The operator name is Maicca , she was most helpful and professional agent I dealt with during my time dealing with TPG. She checked my record and I was advised by Maicca that nothing was done on my record, no mention of NBN plan Etc. She completed my NBN plan . Day later the original operator contacted me, I thought nothing of it as he was from TPG and grabbed all my details again. The following day Maicca contacted me again ( as she was doing her job properly) to advised me that the original operator has also now created another order for me. Maicca apologized and told me that my account has now been debited twice and I’ll be receiving 2 modems. However she’ll cancel one order and refund me the difference. Maicca pointed out to me that the original operator did not complete my order on the day I called as it may have been nearly his home time, upon his arrival back at work a couple of days later, he didn’t check my record for any updates he went ahead a created another acccount. As a result of the above mentioned that is the reason why 2 accounts was created, it was not by my request. Why would I want 2 account? Amount debited from my account on 19/09/2019 $289.89 on the 8/10/2019 was 2 lots debited $320.00 and $399.99 for a total of 1009.88. I understand NBN plan + up front of $300 is approx $400.88 resulting in an amount due back to my account urgently from TPG is approx 609.00. As you can see this has been an absolute nightmare trying to sort out with TPG, I’ve spent countless hours on the phone and each time having to explained everything. I hope this is the last time I have to explain everything again. Please keep me inform on the progress of my refund. Regards Patrick ... View more

Hi Basil, I hope ( the modem) gets dispatched today before it gets too late. I haven’t received the consignment note as at 16:37 as to confirm delivery. Casey advised that I would receive confirmation of delivery before close of business today . ... View more

Yes that’s correct, Casey contacted me today and i’ve Been advised that I’ll be receiving a consignment note by email today , to confirm shipment of modem. She’ll also following up the refund. Looking forward to receiving modem and refund soon. I’ll keep you in touch with the progress. Regards Patrick ... View more

Thank you between 12:00 and 1:00 is good. ... View more

I had a call from TPG at 10:18, unfortunately it was a token phone call. It rang once it didn’t allow me time to answer the call. I suppose now it’s noted by the caller called and their was no answer. I’m still waiting another day wasted trying to deal with TPG. ... View more

Still waiting for the promised 9:00 am phone call from Casey. ... View more

Hi Basil, following on to my previous message earlier today. I’ll try to summarise my situation to make it easier for you and the TPG staff. So far TPG Has taken $1009.88 out of my account . I understand that TPG is in the process of refunding approx $609. That means I’ve paid $400.88 for the NBN connection. All I’m asking is for you to send me the modem and connect me to the internet that’s Paid for. Hopefully this is a bit clearer for the TPG staff to understand. Regards Patrick ... View more

Hi Basil, thanks for update, yes Casey contacted me yesterday, she said that my refund will be process in 48 hours or so. I still can’t understand the issue about the refund after all TPG incorrectly debited my account . However I’m still waiting for the modem to be delivered, I still can’t understand why it’s taking so long. As it stands now I’m still waiting for my refund and modem so that I can be connected to NBN. Casey has promise me a call at 9 am Monday morning. I’m hoping that we can have a resolution . Regards Patrick. ... View more

Hi Basil, I look forward to hearing from my “case manager”. ... View more

Hi Basil, thanks for your response, i’ve Been told a few times that I would be contacted by TPG and I have not had the satisfaction of a call from TPG as yet. I contacted this morning spoke to Rui who actually lied to me. I spoke to another officer after she told me she was transferring the call and I believe she hung up on me. I finally spoke to Arthur he promised he was following it up personally and will be calling me back. I’m awaiting patiently to hearing from TPG. I was on the phone between 8am to about 11 am this morning. And I also made numerous phone call yesterday as well as the previous days. I’m also looking forward to receiving my funds incorrectly debited from my account of approx $609. ... View more