I got the same email today and it's extremely disappointing... we can opt to keep the same upload speed for an extra $10 p/m.. not happy. I'm not sure what to do yet, switch ISP possibly. ... View more

Hi @vagrant1779   Thanks for bringing this to our attention, I was able to locate the account and confirm that our Engineering Team have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. The issue is still under investigation and assessment, updates will be provided via SMS or Phone call once it becomes available.   We apologise for any inconvenience.   Regards,     ... View more

Happened to us earlier this year and has just recurred (20.3). No issues listed on TPG service status - but elimination indicates the problem is with the TPG DNS server. I've had to change from the automatic DNS server choice in the network adapter IP4 settings (on multiple Windows and Linux machines) to use the following primary secondary DNS servers [main - 192.168.2.1 and alternate 208.67.222.222]. Works fine now, but what went wrong, and why wasn't there info given to us that this had gone south? Would have saved a LOT of sleuthing and stuffing around. (resetting and then power cycling modem/router; flushing dns cache, reinstalling browsers etc) ... View more

@Shane wrote: Hi @vagrant1779,   The slight speed degradation you're getting with the service might be affected by the modem/router's connection to xender  discord  omegle  our network. If the modem has been connected more than 3-5 days now you may experience slow connection. Have you tried rebooting the actual modem?   If this has been done, to better understand the status of the speed of your service. We'd like to get your account details (Username/Customer ID together with the address on file).   Cheers! Please post a screenshot of the speed test result on this thread. We'd like to confirm if the speed issue occurs on the device(s) connected via Wi-Fi. If so, we did an article that you may find helpful. This will guide you on how to improve your wireless connection at home. Feel free to visit the link below. ... View more