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About michaelwhtse

since ‎21-10-2019
‎11-05-2020
michaelwhtse
Level 3

Re: NBN Internet stop working

by Level 3 in Broadband Internet
‎06-05-2020 10:58 AM
1 Like
‎06-05-2020 10:58 AM
1 Like
Finally, my internet is back!  The problem is a faulty NBN box.  The friendly guy from NBN came to replace it this morning.   Thanks to RajenS as well.  You are the only one giving any response from TPG.  Keep the good work going! ... View more

Re: NBN Internet stop working

by Level 3 in Broadband Internet
‎05-05-2020 09:15 AM
‎05-05-2020 09:15 AM
Hi RajenS,  Excellent news!  Hope we can get this resolved ASAP.     ... View more

Re: NBN Internet stop working

by Level 3 in Broadband Internet
‎05-05-2020 08:13 AM
‎05-05-2020 08:13 AM
Got this 15 mins before midnight. TPG: #10469171: We have raised the issue to NBN Co. We will update you within 12-24 hours. Thank you. Keep you guys posted! ... View more

Re: NBN Internet stop working

by Level 3 in Broadband Internet
‎04-05-2020 09:46 PM
‎04-05-2020 09:46 PM
It is sad to say it is just another false promise. No one call or SMS me today! Can someone please look into it! ... View more

NBN Internet stop working

by Level 3 in Broadband Internet
‎03-05-2020 10:06 PM
‎03-05-2020 10:06 PM
Customer ID: 4753835 Internet has stopped working since 11am 2nd May 2020. I lodged a fault via the apps once, website with online chat twice and yet no one get back to me. With everyone working from home these days, we really need a more reliable company than TPG. I know you will ask me ask the lights on the modem and the NBN box again, so here they are: NBN box:. Power, downstream are solid green light, upstream is blinking green, no light for Online. Modem/router:. Power, Wan, Lan1 are solid green light. Everything else has no light. Yes, I have tried resetting the NBN box with a pin. The lights cycle through and then ending up the same status as before. All cables are secured and checked. Power off and then on many times. Please let me know the status, at least an email or SMS ! ... View more

Re: Slow Router Control webpage and Internet speed getting slower over time

by Level 3 in Home Phone/Voice
‎21-10-2019 09:18 PM
‎21-10-2019 09:18 PM
By the way, here is my firmware version:   Firmware Version: 0.1.0 0.9.1 v5006.0 Build 190228 Rel.72265n Hardware Version: Archer VR1600v v2 00000000 ... View more

Slow Router Control webpage and Internet speed getting slower over time

by Level 3 in Home Phone/Voice
‎21-10-2019 09:12 PM
‎21-10-2019 09:12 PM
I changed over to NBN about 2 months ago and it works fine in the start and then slow down more and more over time.  It takes about 2 hours to start slowing down.  Not only the internet speed slow down, but also the response of the router webpage (mine is 192.168.1.1).  Any click will take 5 to 10 seconds to response.  For example, clicking wireless, and then click status etc. To fix the problem, all I need to do is to reboot the router and everything back to normal for another 2 hours or so.   I have a USB Hard Disk attached to the router, and it also experiences the same problem.  After 2 hours or so, you hardly can browse the content in the LAN. I have been keep rebooting the router as I do not have time to report the problem.   The router was brand new and I wonder it is just a firmware upgrade? I rang the helpdesk and they ask me to replace the modem. I prefer not as I am busy and out of home most of the time. Any suggestions?   ... View more
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