Username: xxxxx Customer ID: xxxxx
I received an email from firstname.lastname@example.org saying that " Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled. To cancel your account, please email email@example.com. Please ensure you include your ADSL username or customer ID in any correspondence."
I have not cancelled the installation or anything.
From the email, I understand that TPG-NBN cannot be installed at my premises, therefore, I need to cancel my account and choose a different provider. Could you please let me know if I get it right?
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