Multiple dropouts for hours on end, incredibly slow when it is up, multiple phone calls where the customer service people completely misunderstood what I was trying to tell them...trying to claim the issue is my modem, double-booking technician visits which caused them to say I might end up having to pay a fee despite it being their **up...
Anyone else finding them atrocious? I used to find them quite good.
I never experienced anything of described above with their servise. Quite the opposite: customer service people had no problems with helping me on my technical issues.
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