Hi @iwing5033 ,
Welcome to TPG Community.
We were able to pull up your account using your community details.
Your recent experience definitely sounds not good and I'm very sorry to read that this has occurred. We understand your frustrations and we are committed to having this resolved as soon as possible for you.
Kindly PM to us your best contact number and preferred time to be contacted to discuss this matter further.
We'll be waiting for your response.
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