We are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused you, @Imchewyok.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
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