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About liamp

since ‎06-11-2019
‎18-02-2021
liamp
Level 3

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎13-11-2019 03:38 PM
‎13-11-2019 03:38 PM
Thanks Will.   I just spoke to a member of the Provisioning Team who has organised an NBN technician appointment next week to investigate.   Liam ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎13-11-2019 03:02 PM
‎13-11-2019 03:02 PM
Hi Will,   Unfortunately I did not receive a call from the provisioning team between 2-3pm.   Any assistance to resolve this problem today would be appreciated.   Liam ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎13-11-2019 01:59 PM
‎13-11-2019 01:59 PM
Hi Will,   Good news is that I am now getting 4 blue lights on the NCD!   However, after 30 minutes there is still no green internet light on the modem. Any further assistance would be appreciated and I will await the call from the case manager.    Liam       ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎13-11-2019 11:01 AM
‎13-11-2019 11:01 AM
Hi Basil,   Are you able to advise the case manager to call back today?   I was unable to take the call yesterday, and when I call back the hold time is over 20 minutes.    Any further updates you could provide would be great.    I am still unclear as to whether the service should be activating when I plug the equipment in.    Liam ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎11-11-2019 10:25 PM
‎11-11-2019 10:25 PM
Hi Basil,   I have connected the NBN modem and NCD but cannot get a connection. The NCD is only showing two solid blue lights (power and connection) after allowing more than 20 minutes.   Any further advice would be appreciated. Are you able to investigate what is causing this?   Thank you,   Liam ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎11-11-2019 02:14 PM
‎11-11-2019 02:14 PM
Hi Basil,   I have just received the following SMS.   "Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate".   Again, I am a bit confused. Does this mean my service is now active? I haven't yet received the SMS or email you referred to advising that the service is activated.    Liam ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎07-11-2019 06:37 PM
‎07-11-2019 06:37 PM
Thanks Basil.    I will wait for this SMS / email from TPG before I plug in the new equipment.    Liam ... View more

Re: TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎07-11-2019 11:08 AM
2 Likes
‎07-11-2019 11:08 AM
2 Likes
Hi Will,   Thanks for the response.   Just to confirm, the FTTC setup guide states that before I set up the connection that I should wait to receive a message from TPG advising that my NBN service is ready. Is this the message I have received already or I should I wait for a follow up text?   Liam         ... View more

TPG NBN service awaiting activation

by Level 3 in NBN Installation
‎06-11-2019 06:28 PM
1 Like
‎06-11-2019 06:28 PM
1 Like
Hi there,   I signed up for a TPG NBN FTTC service yesterday, and received my modem and NCD today.   I then received a text message this afternoon from TPG saying the following: "TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem".   When I check my installation status here: "https://www.tpg.com.au/support/trackmyorder" it says the installation is still progressing.   I am confused, should I be plugging in the new equipment or not?    Thank you ... View more
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