Initially I replaced the set (which was about 10 years old) and bought a new one. It doesn't work either despite going through the set-up and troubleshooting process.  Tried the new set in another two phone outlets with no success.  Tried chat line for two days but no chat from your end.  Put in a helpdesk email 5 Apr and got a standard response, followed up again yesterday with the same response.  In the help desk email I asked if TPG could check the phone line and let me know the outcome.  Yes, I already checked the phone status in my account and it said 'no reported problems'.  This doesn't necessarily mean that there isn't a problem, hence the request to do a check.  Please reply.   I have NBN Cable Broadband SL Bundle Boost ... View more

Router details: Huawei home gateway HG659.  No wi fi to tablet, ipad or TV (i.e.netflix).  Data cable from router to laptop computer is functioning correctly.  No success with turning router off and on.  All connections are tight, status lights are green.  Please help?   Please delete as I have corrected the problem by resetting the router ... View more