Hi @harshilb,   Welcome to TPG Community!   We have located the account using your community details. As per checking, your NBN FTTP service has been installed and activated.   Please be advised that we have attempted to deliver the router on November 8, but no one was available to receive it. The equipment is currently awaiting collection at your local post office and we have PM'd you the details.    For set up assistance, this community article can help you: NBN Fibre To The Premise (NBN FTTP) Setup Guide    Should there be any issues, feel free to drop us a message. Thank you.     ... View more