Hi @yiwei ,   Welcome to TPG Community!   We have located the account using your community details and we're sorry to hear that you are cancelling your service with us.   We'll endorse your request to our Accounts Team for further assistance. Kindly send to us your preferred callback number and time via private message.   In case you need a reference: How do I private message (PM) in the community   Best regards, Angeli_L ... View more