Welcome to TPG Community!
We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who assisted you regarding the concerns raised.
We would also recommend having a read of these community articles, which may help improve your wireless connectivity.
Easy Steps to Improve Wi-Fi Connection In Your Home
Wi-Fi troubleshooting steps - No Internet/Connection
Wireless Channel on your modem - what is it and why should I change it?
How to test your wireless connection using a Speedtest App
If the issue persists, feel free to drop us a message so we can investigate further. Thank you.
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