Welcome to the Community!
We've checked your account and from what I can tell, there shouldn't be any issues using the homephone. Nonetheless, we refreshed the connection to see if that would help. Please test and see how it goes.
If it's still not working, can you confirm if you're at least able to get a dial tone?
If dial tone isn't present, try to replace the phone cord or test another handset if you have one.
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