My customer id number is xxxxxxx.
Since 20th Nov, I did not have internet connection for 3 days.
TPG customer care's advice was to get a new modem. After a modem change and an engineer visit, the internet started working with persistent dropouts.
Every day I have to call the customer care for atleast 4 to 5 times. Two tickets were opened and closed with no improvements. And the final suggestion from customer care is to switch to NBN asap.
I live in a rented permises and I cannot simply allow the TPG persons to drill holes for the NBN installation. And I have to get the key to the Internet box from the Strata manager. I really dont want to put so much efforts just to switch to NBN. I was happy with the ASDL connection and didnt want to switch to NBN.
Do I have to live with the frequent internet dropouts until I switch to NBN?
What if the landlord says no to drill holes?
I do not understand how the ASDL stopped working properly after NBN got rolled out into my area.
It has been really annoying and irritating with this sort of internet connection. Well, the internet dropped out alteast 5 times till I finish typing this post!!!!!
I would like TPG to solve the issue permanently. I really had enough with the temporary solutions that have been provided so far. IF you cannot resolve this issue for me, please tell me how I can get out of the contract, so that I can switch to another provider.
Hope you understand how frustrated I am with TPG.
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